Insurance Industry – Claims Zone

This side of the industry focuses on what occurs following a loss for the insured and the policy is called on to respond to that claim.

Typically the insured will report to their broker, or to the insurer, that a loss has occurred. The insurer will then lodge a claim with the initial details from the insured.

The insurer will sometimes then engage the services of loss adjusters, accountants, lawyers and/or insurance investigators to ascertain the background circumstances associated with the claim.

Once a decision had been made to accept the claim and provide indemnity under the policy, a dollar amount will be allocated to the claim. This amount will then be paid to either the insured, or to the person who suffered the loss.

Click on any of the job descriptions in the chart to discover what role this person plays in the process of assessing and settling a claim.

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