Article Provided by ANDO for YIPs Newsletter

• Tell us a bit about your company and its role in the insurance industry.

At Ando, we believe insurance should be less complex, less stressful, and more transparent for New Zealanders. We believe that insurance is built on relationships, not transactions. That’s why, since we opened our doors in 2016, we’ve built our business on people, partnerships and trust. We do everything we can to create better insurance experiences for all our customers. Our goal was to build a fantastic team of people to make sure our customers receive the best possible service, coverage and outcomes at claims time.

Most of our shareholders are leaders in the business, and many are recognised as leaders in the New Zealand insurance industry.

• Why do you choose to support YIPS, and what does it mean to your organisation?

It’s important that our staff have the opportunity to meet and interact with other like-minded people in the industry, particularly those that are new to the industry. YIPs has always been incredibly inclusive and encourages networking and relationship building through so many fun and educational events. We also acknowledge how important it is to equip those new to the industry with the skills and relationships to succeed.

• What advice would you give to young professionals looking to grow in the industry?

Question everything. The environment we are operating within is changing rapidly – from the impact of climate change to the opportunities technology presents to create better customer

experiences and efficiency. But never forget that we are people dealing with people, so above all else, developing outstanding interpersonal skills is paramount.

Build your networks, you never know when you might need advice or guidance from someone. We can all learn from the specialist expertise and experience of an industry colleague. Take advantage of every opportunity you can to meet people and network.

Show genuine interest in people and the industry.

• If you could describe your company’s culture in three words, what would they be?

Entrepreneurial – we have a challenger spirit. Our founding principles — focused on people first (staff and customers) — remain our core driver today. We resist corporate thinking and make fast decisions to maintain the growth momentum we’ve had from the start.

Empowering – being open and inclusive, there’s no room for egos at Ando and that includes our leaders. Our leaders understand that they don’t have all the answers themselves, are open to suggestions and are approachable and accessible to the team.

Engaging – we’re open and accessible, whether that is internal across staff or externally with our brokers and customers.

• What’s one trend or change in the insurance industry that you’re excited about in 2025?

We’re excited about the continued use of technology to drive better customer experiences. Clever technology and data analysis helps simplify processes and improve efficiency to free up our people to build strong personal relationships with our customers. We see this as the single most important industry change over the next five years. Our industry leading Gradient Portal for claims is a great example of this and we are continuing to invest in its ongoing development as we push on towards our goal of becoming the best claims service in the industry.

• How can YIPS members engage with your company (career opportunities, networking, resources, etc.)?

https://careers.ando.co.nz/ has all our current opportunities.